Ongoing Support & Partnership
Your Digital Partner — Not Just for the Project. For the Journey.
Most agencies deliver the work and disappear. We stay. As your business grows, your digital needs evolve — new features, new marketing challenges, new processes to digitalise. Having a team that already knows your business deeply is worth more than starting from scratch with someone new every time.
📍 Based in Delhi NCR · Serving businesses across India
Why This Exists
The Moment a Project Ends Is When Most Businesses Need Help the Most
Launch is not the finish line — it's the starting line. Here's what happens when your digital partner disappears after delivery.
Something small breaks or needs tweaking
→You can't reach the agency — they've moved on to their next project
You need a content update or a new page added
→You're quoted as a new project — new timeline, new cost, back of the queue
Your competitor launches something better
→You have no one to advise you on how to respond — or to implement it quickly
Your marketing isn't performing as expected
→You hire a new agency who doesn't know your business, your systems, or your goals — and you start from zero again
You need to rebuild or upgrade what was launched
→The original agency is gone, no one knows the codebase, and you're paying to rebuild what should have been maintained
This is the experience most businesses have. It's exactly what we built this service to prevent.
Build Your Own Scope
Your Retainer. Your Needs. Your Terms.
Every ongoing support engagement is scoped specifically around what your business actually needs — not a package that forces you to pay for things you don't use. Select what you'd like to include.
Select the services above to build your scope
Send Us Your SelectionThis is a starting point — not a commitment. We'll have a conversation, refine the scope, and give you a clear monthly price before anything begins.
Not sure yet? Start a conversation — no commitment required.
How It Works
What a Long-Term Partnership Actually Looks Like Day to Day
Not a faceless support ticket system. Not a queue where you wait your turn. A real working relationship with a team that knows your business.
Agreed Scope Each Month
At the start of each month we confirm what's in scope — documented clearly so both sides know exactly what's being delivered and what falls outside.
Shared Visibility on Everything
Depending on your preference — a shared task tracker, WhatsApp for day-to-day, email for formal requests and summaries. You choose how you want to communicate.
Monthly Proactive Summary
At the end of each month we send you a clear summary of what was done — and what we recommend for next month. Not just a report — an active conversation about where to focus.
Adjustable Every Month
Needs change. Your scope can change with them — up or down — with a simple conversation. No locked-in commitments, no penalty for changing direction.
🤝
We act like part of your team — not a vendor
Retainer clients get a team that understands their business, their customers, and their goals. There's no briefing from scratch every time. No re-explaining context. Just a partner who picks up where we left off and already knows what matters to you.
Is It Worth It?
How a Retainer Compares to Your Other Options
Most businesses consider three alternatives to an ongoing digital partner. Here's an honest comparison.
In-house hire
Ad-hoc freelancers
Our retainer ✓
Cost
₹40,000–₹80,000/month salary + benefits + recruitment cost
Unpredictable — high when needed, zero when not
Fixed monthly investment, scoped to what you need
Knowledge of your business
Builds over time — lost when they leave
Starts from zero every time
Deepens over time — we're invested in your growth
Range of skills
One person's skill set
Varies by freelancer
Full team across strategy, development, marketing, and operations
Availability
One person — limited when sick or on leave
Available when free — often not when you need them most
Committed availability defined in the agreement
Strategic thinking
Depends on seniority
Rarely included — task focused
Built in — we proactively bring recommendations and ideas
Flexibility
Fixed cost regardless of workload
Flexible but unreliable
Scope adjusted monthly as your needs change
Risk
High — recruitment, training, retention, notice periods
Medium — quality varies widely
Low — month to month, cancel with notice, clean offboarding
We're not saying hiring in-house is wrong — for some businesses at some stage it's exactly right. But for businesses that need a broad range of digital capability without the overhead and risk of building an internal team, a retainer often delivers more value for less.
Getting Started
How a Retainer Relationship Begins
Most of our longest partnerships started with a single project. Here's how the transition from project to partner typically happens.
A Project Delivers More Than Expected
A website, a marketing campaign, or a process digitalisation engagement delivers results. The client sees what's possible with the right team — and realises they want that team to stay involved.
We Scope What Ongoing Support Looks Like
Based on what we know about the business, we have an honest conversation about what ongoing involvement would look like — what's worth maintaining, what could be optimised further, and what new opportunities are worth pursuing. We scope it together and agree a monthly investment.
We Become Part of the Team
From that point, we're not a vendor you call when something breaks. We're a team that's actively involved in your digital growth — flagging opportunities, implementing improvements, and staying invested in your outcomes month after month.
Haven't worked with us before?
That's fine — retainer engagements don't require a prior project. We do a thorough onboarding in the first month to understand your business, your goals, and your current digital setup before scoping ongoing support.
Beyond Just Executing Tasks
We Don't Wait to Be Asked
The biggest difference between a retainer partner and a task executor is what happens between the requests. Here's what proactive partnership actually looks like in practice.
What a task executor does
Waits for a request before doing anything
Delivers exactly what was asked — nothing more
Doesn't flag issues unless directly asked
Sends an invoice at the end of the month
Has no view on whether what was done was the right thing to do
What we do
Notices your competitor launched something new and tells you immediately
Spots a technical issue on your website before your customers do
Suggests a marketing opportunity based on something happening in your industry
Proactively sends a summary of what was done and what we recommend next
Treats your growth as our responsibility — not just your requests
“This is what it means to have a partner rather than a vendor. It's the difference between someone who works for you and someone who's invested in you.”
Complete Transparency
Staying Should Be a Choice, Not a Trap
We don't believe in making it difficult to leave. If the partnership isn't working for you, we want you to feel completely free to say so — and we'll make the transition as clean as possible.
Month to Month
No minimum commitment beyond the first month. Cancel with reasonable notice and the engagement ends cleanly — no penalties, no awkward conversations.
Everything Is Always Yours
Every account, every asset, every piece of work product belongs to you. We never hold anything hostage or make leaving complicated by keeping access to things you own.
Clean Offboarding
If you decide to stop, we do a formal handover session — covering everything that's been built, managed, or maintained — so whoever comes next has full context and can pick up without disruption.
We say this upfront because we want you to sign up for the right reasons — because the partnership is delivering value, not because leaving feels too difficult.
Real Questions
What People Ask Before Committing to an Ongoing Partnership
This is the most common hesitation — and it usually comes from thinking about retainers as a volume-of-tasks arrangement. Our retainers are scope-based, not hours-based. We agree on what's included each month — whether that's website maintenance and strategic advisory, or marketing management and technical support. If your needs are genuinely light, we'll tell you that honestly and suggest starting smaller. We'd rather scope something that delivers clear value than oversell you on something you don't need.
Where This Fits
Ongoing Support Works Best After the Right Foundation Is in Place
If you're not ready for ongoing partnership yet — here's where to start.
Digital Strategy & Consulting
Start with clarity on where your business is digitally and where it needs to go — before committing to ongoing support.
Start with strategy
Website & App Development
Build the digital foundation your business needs — then keep it maintained and growing with ongoing support.
Build first
Process Digitalisation
Get your operations running digitally — then have a partner to manage and optimise those systems on an ongoing basis.
Digitalise first
Ready to Talk?
Let's Figure Out What Ongoing Partnership Could Look Like for You
Start by telling us where your business is and what you're trying to maintain, grow, or build over the next 6 to 12 months. We'll tell you honestly whether a retainer makes sense — and what it would look like.
WhatsApp Us
Tell us about your business and what ongoing support you're thinking about
Build Your Scope
Select what you need and send it to us directly
Book a Free Call
30 minutes to understand your situation and what's possible
Get the Agency Checklist
Questions to ask before committing to any ongoing partnership
Month to month · Custom scope · Clean exit anytime · Everything always yours